FAQs

Making a purchase could not be easier. Browse our store and, when you find items you want to buy, just type in the quantity you need and click 'buy'. When you have finished browsing, click on 'checkout'. After checking out, you will receive an auto email acknowledgement from us. Then, once processed, we will send you an order confirmation itemising the details and giving an estimated delivery date. If you have made a mistake in your order that you cannot correct in the shopping basket, please contact us via the above email address.

When will my order arrive? For all our stock items, orders placed by midday will be despatched the same day on a next-working-day courier service (UK addresses excluding Scottish Highlands). Where possible, stock orders will be amalgamated into one delivery. If items are out of stock for any reason, we will notify you of the estimated re-stock date. If a timed next day delivery is required, please email us via the above email address for a price.

Non-stock orders direct from our suppliers are typically fulfilled within 3 weeks of your approval of the artwork. If you need the items for a particular event/date, please check in advance with the sales team – or make your requested date known when you order – and we will strive to meet your target date.

How else can I order?
By email: cinnamon@tc-group.co.uk
By phone: please call the account team on 01844 275 700 (Option 1)

Our office hours are Mon-Fri, 08:30 –17:30.

Do I need to sign for my delivery? Most orders will be sent to you via our courier service and will need to be signed for, so please ensure someone is available to sign for the goods – or call us to advise an alternative delivery address.

Can I return my order? You can return stock items for a full refund, subject to the item being returned in a re-saleable condition and within 7 days. Please also send a Returns note quoting our order number. Please return to:

Unit 13, Jubilee Estate, Foundry Lane, Horsham, West Sussex, RH13 5UE

If anything is faulty or damaged, we will refund the cost of the postage and replace the items.

NB: in the event of non-arrival of goods, you must inform the Company within 5 working days from date of order confirmation, or your claim cannot be considered.

If you have any other queries, please email cinnamon@tc-group.co.uk or call us on 01844 275 700 (Option 1).